Position Summary

The Data Center Operations Program Manager is responsible for driving operational excellence, scalability, and cross-functional alignment across Nscale’s data center portfolio. This role serves as a key operational leader and strategic partner to the Director, supporting execution of critical priorities and ensuring consistent, high-quality operations across all sites.

The position oversees end-to-end operational programs, including vendor coordination, site readiness, performance management, and process standardization, without duplicating day-to-day operational execution. The role is central to building a scalable operating model as Nscale expands its data center footprint.

Key Responsibilities

Operational Leadership & Program Management

• Lead and manage cross-functional operational programs across multiple data center sites
• Drive consistency in operational practices, standards, and processes
• Support execution of strategic initiatives tied to scaling and operational maturity
• Act as a central coordination point across Operations, EHS, Security, IT, and Construction

Multi-Site Scaling & Readiness

• Support onboarding and ramp-up of new data center sites
• Develop and implement standardized processes for site readiness and operational handoff
• Identify gaps in operational capabilities and drive solutions
• Ensure consistency across regions while adapting to local requirements

Vendor & Service Integration

• Oversee coordination with operations vendors
• Ensure alignment between vendor execution and Nscale operational standards
• Monitor overall service delivery effectiveness and support issue resolution
• Facilitate governance structures and performance reviews

Escalation & Issue Management

• Serve as a central point of coordination for operational escalations
• Drive timely resolution of issues impacting safety, reliability, or performance
• Track trends and recurring issues, ensuring root cause resolution
• Coordinate cross-functional response during high-impact events

Process Standardization & Continuous Improvement

• Develop and implement scalable operational frameworks and playbooks
• Identify inefficiencies and opportunities for improvement across sites
• Drive adoption of best practices and operational consistency
• Support implementation of tools and systems to enable scale

Cross-Functional Coordination

• Partner closely with:

○ EHS (safety and compliance)

○ Security (physical security and incident coordination)

○ IT (network and systems integration)

○ Construction (site delivery and transition to operations)

• Ensure alignment across all functions supporting data center operations

Reporting & Leadership Support

• Develop and deliver operational reporting and insights to leadership
• Provide visibility into performance, risks, and operational readiness
• Support decision-making through data-driven analysis
• Act as a trusted advisor and extension of the Director

Qualifications

Required

• Bachelor’s degree in Engineering, Operations, Business, or related field (or equivalent experience)
• 7+ years of experience in data center operations, program management, or mission-critical environments
• Experience managing complex, multi-site operations or programs
• Strong understanding of data center infrastructure and operational requirements

Preferred

• Experience in hyperscale or large-scale data center environments
• Background in vendor management and service delivery models
• Familiarity with EHS, security, and compliance frameworks
• Experience supporting rapid organizational or infrastructure scaling

Skills and Competencies

• Strong leadership and organizational skills
• Ability to operate in complex, cross-functional environments
• Excellent communication and stakeholder management skills
• Strategic thinking with strong execution capability
• High level of ownership and accountability
• Ability to manage ambiguity in a fast-paced, scaling environment

Key Success Metrics

• Operational consistency across sites
• Successful onboarding and readiness of new data centers
• Timeliness and effectiveness of issue resolution
• Reduction in operational inefficiencies and recurring issues
• Quality and clarity of reporting to leadership

Work Environment

• May require travel to data center sites
• Combination of office-based, remote, and on-site engagement

Why This Role Matters

This role is critical to building a scalable, high-performing data center operations function. It ensures that as Nscale grows, operations remain consistent, controlled, and aligned across all sites, while enabling leadership to maintain visibility and accountability without becoming a bottleneck.