Engagement Manager
This role designs and executes multi-year adoption programs that embed AI legal tools into how law firms and corporate legal teams work. Engagement Managers own the post-sale relationship for a portfolio of accounts, acting as strategic advisors and change architects who sequence initiatives from initial rollout through scaled adoption, define measurable ROI, and evolve programs as capabilities expand. What sets this apart from traditional account management is the depth of change-management expertise required: these managers translate complex organizational dynamics into tailored playbooks, manage stakeholder alignment across multiple levels, and proactively surface high-impact use cases within existing customer deployments. They typically sit within a customer success or professional services organization, supported by associate-level resources and reporting to engagement directors or heads of customer outcomes.
Measured across 87 of 87 open postings.
This role is advertised at 3 levels, so a single figure for the role would describe none of them. Experience and pay are the midpoints for each level on its own.
| Level | Share | Median years | Median pay |
|---|---|---|---|
| Mid | 22%(19) | 3 | — |
| Senior | 24%(21) | 5 | — |
| Manager | 48%(42) | 5 | — |
A dash means too few postings stated it to report a midpoint. Most companies do not publish a salary band, so pay is indicative rather than a market rate. 4 levels with fewer than 10 open postings are not shown.
“In this role, you will apply AI in your daily workflows, continuously develop your knowledge of AI and Gong”
“as new AI capabilities and use cases emerge”
“identifying high-value use cases for custom LLMs that Scale can build within government entities”
“Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes”
Requirements are a share of every open posting, so a role missing from this list is one where almost nobody asks. Work mode is different: many postings never say, so that figure counts only the ones that do. A posting stops being advertised when it is filled, cancelled or reorganised, so read the last figure as how long these stay on the market, not as time to hire.
Skills
What companies are looking for in this role.
Account health management
Customer implementation and deployment
Program and project management
Customer education programs
Technical solution advisory
Process design and improvement
Cross-functional delivery execution
Adoption, renewal and expansion
Technical program management
Business value and ROI modeling
Escalation and incident response
Customer and account operations
Change management consulting
AI transformation advisory
Enterprise AI solution architecture
Customer-facing technical delivery
Cross-functional collaboration
Customer feedback synthesis
Executive relationship building
Change management
Technical communication
Executive and manager advisory
Technology
The tools and technologies that define this role.
Open Jobs
87 open Engagement Manager jobs across 24 companies.
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