Data Center IT Technician
This role involves hands-on troubleshooting and maintenance of high-performance GPU infrastructure and server hardware in AI-scale data centers. Technicians diagnose and resolve complex hardware incidents, manage fiber and network connectivity, and ensure continuous uptime of critical systems supporting large-scale AI model training and inference workloads. They work in shift-based operations within distributed data center teams, collaborating with L3 engineers and infrastructure specialists to optimize system reliability and reduce mean time to repair—directly impacting the performance of AI clusters that power customer applications.
Skills
What companies are looking for in this role.
Troubleshooting and diagnosing hardware faults in server and GPU systems
Performing advanced-level hardware repairs and component replacement
Managing IT support tickets and prioritizing technical issues
Maintaining and troubleshooting data center network infrastructure
Operating Linux and Unix command line environments
Installing, configuring, and decommissioning data center hardware
Monitoring system performance and analyzing operational metrics
Managing fiber optic and patch cable connectivity
Performing firmware and BIOS updates and validation
Supporting high-performance GPU cluster operations and maintenance
Conducting root cause analysis and detecting recurring failure patterns
Collaborating with vendors and original design manufacturers on technical escalations
Performing burn-in testing and validation of repaired hardware components
Creating and maintaining standard operating procedures and technical documentation
Collaborating with engineering and operations teams to identify systemic issues
Communicating technical findings and knowledge to cross-functional teams
Improving support processes and optimizing service level agreements
Responding to on-call escalations and managing high-severity incidents
Managing project implementations and coordinating with third-party vendors
Mentoring and training junior technicians on troubleshooting and repair processes
Technology
The tools and technologies that define this role.
Open Jobs
30 open Data Center IT Technician jobs across 7 companies.
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